Warranty Information

Elite Collection Laminate Warranty

WARRANTY

Select Surfaces laminate flooring is covered by a limited lifetime warranty for residential use. The stipulations of the residential warranty are as follows:

  • The flooring will be free from manufacturing defects.
  • The decorative laminate surface will not wear through.
  • The flooring will not fade due to sunlight, UV rays or electrical light.
  • The flooring will not stain.
  • Seams will not unlock under normal use conditions.

Select Surfaces laminate flooring is covered by a limited warranty of 10 years for light commercial use. The stipulations of the light commercial warranty are as follows:

  • The flooring will be free from manufacturing defects.
  • The decorative laminate surface will not wear through.
  • The flooring will not fade due to sunlight, UV rays or electrical light.
  • The flooring will not stain.
  • Seams will not unlock under normal use conditions.

The Select Surfaces commercial use warranty is applicable to installations in the following areas without immediate access to street traffic; offices, hotel rooms and suites, hotel conference and multipurpose rooms, and retail stores.


This warranty is not applicable to installations in heavy commercial areas such as, but not limited to, airports, restaurants, bars, etc. To validate the commercial warranty, the flooring must be professionally installed following Select Surfaces installation guidelines and only installed in dry interior areas.


The following conditions apply to the warranty and may void the warranty if not followed correctly. The owner must follow the care and maintenance guidelines.

  • The flooring must be installed according to the instructions provided.
  • If filing a warranty claim it must be submitted within 30 days of the discovery of the damage.
  • Surface wear must be evident and visible from a standing position, measuring at least 2 square inches (13 cm²). Gloss or sheen reduction is not surface wear and is not covered by the warranty.
  • Proof of purchase, such as a bill of sale is mandatory when requesting warranty service.
  • The manufacturer reserves the right to designate a representative to inspect the floor in question and remove samples for analysis.
  • Removing flooring prior to contacting Select Surfaces Claim Department voids the warranty.
  • The warranty includes the replacement material, and excludes labor cost.
  • The warranty only applies to product installed indoors.
  • Upon approval of a warranty claim, Select Surfaces will provide the claimant with instructions on how to proceed to have the flooring repaired or replaced. The claimant has 90 days to comply with the instructions. If the claimant fails to do so within 90 days, all rights under the limited warranty are waived.

WARRANTY EXCLUSIONS

  • Damage due to improper installation, care, cleaning, or maintenance.
  • Damage caused by severe impact, scratching, or cutting, fire, water damage, alterations, or any other wear or damage caused by acts of God.
  • Although Select Surfaces laminate flooring is moisture resistant, it is not waterproof. Damage caused by water or any other liquids, such as swelling and bubbling, is not covered by the warranty.
  • Slight gaps may occur between laminate planks installed over radiant heating and will not be covered by the warranty.
  • Peeling and wear in beveled-edged products along the edge of the panels less than 3/16 in (5 mm) from the edge is not covered by the warranty.
  • The limited warranty does not apply to moldings.
  • The warranty applies only to flooring purchased through an authorized dealer.
  • This warranty does not cover defects caused by improper sub-floor / surface preparation (proper installation is assumed to include a moisture test to ensure excessive moisture does not exist in the subfloor). A vapor barrier must be used for those on concrete sub-floors, below grade level or in moisture-prone areas.
  • This warranty does not apply to damage caused by water or moisture in the subfloor or underneath the flooring, including but not limited to damage from subfloor hydrostatic pressure (water or moisture under the floor that is transmitted to the surface through exerted pressure) or other conditions that result in water or moisture below the floor.

Select Surfaces offers no other warranty, expressed or implied. This warranty replaces all other warranties.


Spill Defense Laminate Warranty

WARRANTY

Select Surfaces laminate flooring is covered by a limited lifetime warranty for residential use.The stipulations of the residential warranty are as follows:

  • The flooring will be free from manufacturing defects.
  • The decorative laminate surface will not wear through .
  • The flooring will not fade due to sunlight, UV rays or electrical light.
  • The flooring will resist moisture due to mopping and everyday household spills for a period up to 24 hours .
  • The flooring will not stain .
  • Seams will not unlock under normal use conditions.

Select Surfaces laminate flooring is covered by a limited warranty of 10 years for light commercial use. The stipulations of the light commercial warranty are as follows:

  • The flooring will be free from manufacturing defects.
  • The decorative laminate surface will not wear through.
  • The flooring will not fade due to sunlight, UV rays or electrical light.
  • The flooring will resist moisture due to mopping and everyday household spills for a period up to 24 hours
  • The flooring will not stain.
  • Seams will not unlock under normal use conditions.

The Select Surfaces commercial use warranty is applicable to installations in the following areas without immediate access to street traffic; offices, hotel rooms and suites, hotel conference and multipurpose rooms, and retail stores.


This warranty is not applicable to installations in heavy commercial areas such as, but not limited to, airports, restaurants, bars, etc. To validate the commercial warranty, the flooring must be professionally installed following Select Surfaces installation guidelines and only installed in dry interior areas.


The following conditions apply to the warranty and may void the warranty if not followed correctly. The owner must follow the care and maintenance guidelines.

  • The flooring must be installed according to the instructions provided.
  • If filing a warranty claim it must be submitted within 30 days of the discovery of the damage.
  • Surface wear must be evident and visible from a standing position, measuring at least 2 square inches (13 cm 2). Gloss or sheen reduction is not surface wear and is not covered by the warranty.
  • Proof of purchase, such as a bill of sale is mandatory when requesting warranty service.
  • The manufacturer reserves the right to designate a representative to inspect the floor in question and remove samples for analysis.
  • Removing flooring prior to contacting Select Surfaces Claim Department voids the warranty.
  • The warranty includes the replacement material, and excludes labor cost.
  • The warranty only applies to product installed indoors.
  • Upon approval of a warranty claim, Select Surfaces will provide the claimant with instructions on how to proceed to have the flooring repaired or replaced. The claimant has 90 days to comply with the instructions. If the claimant fails to do so within 90 days, all rights under the limited warranty are waived.

WARRANTY EXCLUSIONS

  • Damage due to improper installation, care, cleaning, or maintenance.
  • Damage caused by severe impact, scratching, or cutting, fire, water damage, alterations, or any other wear or damage caused by acts of God.
  • Slight gaps may occur between laminate planks installed over radiant heating and will not be covered by the warranty.
  • Peeling and wear in beveled-edged products along the edge of the panels less than 3/16 in (5 mm) from the edge is not covered by the warranty.
  • The limited warranty does not apply to moldings.
  • The warranty applies only to flooring purchased through an authorized dealer.
  • This warranty does not cover defects caused by improper sub-floor/ surface preparation (proper installation is assumed to include a moisture test to ensure excessive moisture does not exist in the subfloor). A vapor barrier must be used for those on concrete sub-floors, below grade level or in moisture-prone areas.
  • This warranty does not apply to damage caused by water or moisture in the subfloor or underneath the flooring, including but not limited to damage from subfloor hydrostatic pressure (water or moisture under the floor that is transmitted to the surface through exerted pressure) or other conditions that result in water or moisture,\l.elow the floor.
  • The water resistance warranty does not apply to damage caused by events beyond everyday household spills including, but not limited to, flooding and standing water due to leaking pipes, mechanical failures or appliance leaks. It is recommended that spills be cleaned immediately.
  • These limited warranties do not apply to damage caused by water or moisture in the subfloor or underneath the flooring, including but not limited to damage from subfloor hydrostatic pressure (water or moisture under the floor that is transmitted to the surface through exerted pressure)
  • The seams of the laminate flooring installation will resist water penetration for a period of up to 24 hours.
  • This product is water resistant. However, when excessive moisture accumulates on buildings or on building materials, mold and/or mildew growth can occur. This warranty excludes damage resulting from mold and/or mildew growth due to prolonged exposure to moisture.

Select Surfaces offers no other warranty, expressed or implied. This warranty replaces all other warranties.


Rigid Core Vinyl Warranty

WARRANTY

Select Surfaces Rigid core vinyl Planks are covered by a limited warranty of 30 years for residential use and a limited warranty of 10 years for light commercial use. The stipulations of the limited residential warranty are as follows:

  • The flooring will be free of manufacturing defects.
  • The flooring surface will not wear through under normal household use.

The following conditions apply to the warranty and may void the warranty if not followed correctly:

  • The flooring must be installed according to the instructions provided.
  • If filing a warranty claim, it must be submitted within 30 days of the discovery of the damage.
  • Any damage to the wear layer must be evident and visible, measuring at least 13 cm² (2 square inches).
  • Proof of purchase, such as a bill of sale is mandatory when requesting warranty service.
  • The warranty is non-transferable.
  • The manufacturer reserves the right to designate a representative to inspect the floor in question and remove samples for analysis.
  • The warranty includes the replacement material, and excludes labor costs.

WARRANTY EXCLUSIONS

  • Damage due to improper installation, care, cleaning, or maintenance.
  • Use of any adhesive or solvent material during installation.
  • Installation of Rigid core vinyl in an outdoor/exterior setting or in any type of garage.
  • Damage caused by severe impact, scratching, or cutting, fire, water damage, alterations, or any other wear or damage caused by acts of God.
  • Flooring dulled by soaps, detergents, harsh chemicals, dressings, one-step cleaners or wax.
  • Damage caused by high heels, burns, cigarette burns, cuts, scratches, gouges, and indentations including damage from improper floor protectors and furniture rests; staining caused by dyes tracked from carpet, fertilizers, coal, tar, driveway sealers, oil drippings or other similar materials.
  • Problems due to moisture and/or alkalinity of the subfloor.
  • Flooring installed over unstable subfloors (particleboard, chip wood, or pressboard) or improperly prepared subfloors, and or wet/cold floor are not covered by the limited warranty.
  • Discoloration from mold or from flooding, leaking plumbing or appliances, water entering through sliding glass doors or similar conditions.
  • Discoloration by exposure to direct sunlight or heat generation.
  • Discoloration caused by the use of area rugs or floor mats. Use non-staining mats, for rubber mats will discolor the floor.

Artificial Grass Warranty

WARRANTY

Select Surfaces Artificial Grass is covered by a 10 year warranty against color fade in excess of 15% scale of the original product to the original purchaser.

The following conditions apply to the warranty and may void the warranty if not followed correctly:

  • The artificial grass must be installed according to the instructions provided by the manufacturer. The owner must follow the care and maintenance guidelines.
  • If filing a warranty claim it must be submitted within 30 days of the discovery of fading or manufacturer’s defect.
  • Proof of purchase, such as a bill of sale is mandatory when requesting warranty service.
  • The manufacturer reserves the right to designate a representative to inspect the artificial grass in question and remove samples for analysis.
  • The warranty includes the replacement material, excludes labor cost and any other secondary costs.
  • The warranty applies only to the original purchaser and is non-transferable.
  • The warranty only covers artificial grass applied appropriately in a residential environment. Select Surfaces Artificial Grass is not suitable for athletic or sport applications.

WARRANTY EXCLUSIONS

The warranty does not cover any damages or defects caused by:

  • Improper installation, care, or maintenance.
  • Failure of the aggregate base system or the infill system.
  • Issues related to the application of adhesives or joining systems.
  • Changes resulting from the application of sand or infill, trapped dirt, matted yarns, and compression.
  • Burns, cuts, accidents, vandalism, abuse, negligence, or neglect.
  • Drainage defects or deficiency on the sub-base and/or its surrounding area.
  • Wear or abrasions caused by inadequate sub-base.
  • Use of improper footwear.
  • Application of improper cleaning materials.
  • Use of cleaning chemicals, herbicides, or pesticides.
  • Force majeures or acts of god.

FILING A CLAIM

Any claim under the above warranty must be made within 30 days after the issue is detected by contacting Select Surfaces Technical Support by email at [email protected] or by telephone at 1-855-250-8167. Proof of purchase (indicating the date of purchase) must be presented to file a claim. Select Surfaces reserves the right to send a representative to inspect the floor and remove samples for analysis. If the claimant fails to give reasonable cooperation to the representative to inspect the flooring and remove samples, Select Surfaces shall be under no obligation to provide any remedies to the claimant.

*Important to note*: The owner/purchaser must inspect the color, finish and quality before installation. The manufacturer cannot be held responsible for costs incurred when a floor with visible defects has been installed.



For questions regarding installation, please contact our Technical Support Department by email at [email protected] or by telephone at 1-855-250-8167. To purchase matching moldings, please contact our Customer Service Department at [email protected] or visit selectsurfaces.ca.