Laminate Flooring Warranty

WARRANTY

Select Surfaces affirms that the enclosed flooring is covered with a limited lifetime residential warranty to the original purchaser.  The stipulations of this warranty are as follows:

• The flooring will be free of manufacturing defects.

• That the flooring surface will not wear through under normal usage.

• The flooring will not stain.

• The flooring will not fade due to exposure to lighting or UV rays.

• Joints will remain secure under normal use.

The following conditions apply to the warranty and may void the warranty if not followed correctly:

• The flooring must be installed according to the instructions provided by the manufacturer.  The owner must follow the care and maintenance guidelines.   

• If filing a warranty claim it must be submitted within 30 days of the discovery of the damage.

• Any damage to the wear layer must be evident and visible, measuring at least 13 cm² (2 square inches).

• Proof of purchase, such as a bill of sale is mandatory when requesting warranty service.

• The manufacturer reserves the right to designate a representative to inspect the floor in question and remove samples for analysis.

• The warranty includes the replacement material, excludes labor cost and any other secondary costs.

• The warranty applies only to the original purchaser and is non-transferable.

• The warranty only applies to flooring installed in appropriate indoor, residential environments.

• Upon approval of a warranty claim, Select Surfaces will provide the claimant with instructions on how to proceed to have the flooring repaired or replaced.  The claimant has 90 days to comply with the instructions. If the claimant fails to do so within 90 days, all rights under the limited warranty are waived.

 

WARRANTY EXCLUSIONS

• Damage due to improper installation, care, cleaning, or maintenance.

• Damage caused by severe impact, scratching, cutting, fire, water damage, alterations, or any other wear or damage caused by acts of God.

• Damage caused by water or any other liquids.

• Flooring installed in bathrooms or laundry rooms are not covered by the warranty.

• In beveled-edged products, wear along the edge of the panels less than 5 mm (3/16”) from the edge is not covered by the warranty.

• The limited lifetime residential warranty does not apply to moldings.

• The warranty applies only to flooring purchased through an authorized dealer.

 

DISCLAIMERS

• Select Surfacesoffers no other warranty, expressed or implied. This warranty replaces all other warranties.

• Certain states and countries do not allow limitations on damages, so the above warranty limitations and exclusions may not apply to you.

 

FILING A CLAIM

Any claim under the above warranty must be made within 30 days after the issue is detected by contacting Technical Support by email at [email protected] or by telephone at 1 855-250-8167.  Proof of purchase (indicating the date of purchase) must be presented to file a claim.  Select Surfaces reserves the right to send a representative to inspect the floor and remove samples for analysis.  If the claimant fails to give reasonable cooperation to the representative to inspect the flooring and remove samples, Select Surfaces shall be under no obligation to provide any remedies to the claimant.

*Important to note: The owner/purchaser must inspect for color, finish and the quality before installation. The manufacturer cannot be held responsible for costs incurred when a floor with visible defects has been installed.