Return Policy

RETURN POLICY FOR MOLDINGS

Eligibility for Returns

If you are not completely satisfied with your purchase, please contact our customer service team within 30 days of the delivery date to initiate a return. Returns must include proof of purchase. Unfortunately, if more than 30 days have passed since the delivery date, we cannot offer you a refund or exchange.

Condition of Returned Items

Returns are not accepted for items that have been installed or removed from their original packaging. We reserve the right to refuse returns or exchanges for items that are not in new condition due to client damage or misuse.

Return Time Frame

Please initiate your return within 30 days of the delivery date.

Return Process

To initiate a return, please contact our customer service team with proof of purchase. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund for the full amount will be processed, and the amount will automatically be applied to your original method of payment within 5-7 business days.

Return Shipping Cost

The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect. Please arrange and pay for the return shipping with our designated delivery partner. Ensure the item is securely packaged to prevent damage during transit.

Refunds and Processing Time

Refunds are administered through our parent company, J Sonic. Upon receipt and inspection of your return, refunds are generally processed within 5-7 business days and credited to the original payment method.

While we aim to process returns promptly, please allow up to 10 business days for the complete return and refund procedure.

Late or Missing Refunds

If you have not received your refund yet, please check your bank account again, as refunds can take some time to process. You may also want to try contacting your bank. If you have waited a reasonable amount of time and still do not see the refund, please contact our customer service team.

Exchanges

If you wish to exchange an item for a different shade or type, please initiate a return and place a new order for the desired item.

Defective or Incorrect Items

If you receive an item that is defective or incorrect, please contact our customer service team immediately. Provide your proof of purchase and details about the problem, including any relevant photos, if possible. This information will help us quickly assess the situation and determine the best course of action.

Contact Us

If you have any questions about returning your item to us, our Shipping and Return Policy, or if you are not completely satisfied with your purchase, please feel free to contact us.

• Email: [email protected]
• Phone (USA): 1-855-250-8167

RETURN POLICY FOR PRODUCTS

Returns

There are three types of returns:

• In-Store Returns: Bring your item and receipt to the Member Services desk at any Sam's Club location. You can receive your refund in cash or have it credited back to your original payment method.
• Online Returns: To return items ordered online, initiate the process through your account's order details or the Help Center. Ensure all accessories and packing slips from the original package are included. Refunds will be issued as cash or credit, varying on your original payment method. Please be aware that items bought at a Sam's Club location must be returned in person and cannot be returned via shipping.
• Phone Returns: Please dial (888) 746-7726 and provide your order number to speak with a Member Services Associate who will assist you step-by-step through the return process.

Return Policy Details

Most purchases from SamsClub.com can be returned to any Sam’s Club location in the United States. If an item cannot be returned to a Sam’s Club location, it will be indicated on the product page.

Shipping and delivery charges are refundable only in cases of error by Sam’s Club or if the item was damaged during transit.

To receive a full refund, return the product with all components, packaging, parts, accessories, and any promotional items or gift cards included with the purchase. Partial refunds may apply if only part of the purchase is returned.

Refund Process

Items returned to a Sam’s Club location will be refunded to the original method of payment or issued as a Sam’s Club shopping card, unless restricted by law.

Items returned through SamsClub.com will be credited back to the account used for the purchase.

Undeliverable Packages

If a package is returned to us as undeliverable by our carrier, we will issue a full refund to your original payment method and notify you via email. Common reasons for undeliverable packages include incorrect address, carrier inability to deliver, package damage during transit, illegible address, or failed delivery attempts by the carrier.

If you have not received a refund or communication about an undeliverable order within one month after the estimated delivery date, please contact us for assistance.

Full Policies Here

• Shipping: https://help.samsclub.com/app/answers/detail/a_id/354?xid=ftr:shipping-faqs
• Returns: https://www.samsclub.com/content/returns

Purchases made on Sam's Club are governed exclusively by Sam's Club's Shipping and Returns Policies. Our company explicitly disclaims any liability regarding shipping or returns, as these matters fall solely under Sam's Club's jurisdiction. To ensure compliance, be sure to review their full policy.

Last updated: August 13, 2024.